FAQ

Where is the Store Based? 

Auckland, New Zealand

When did this business open?

Janurary 2014

How long will it take to receive my order?

New Zealand - CourierPost Overnight Tracked 
(1 - 2 days for weekends and public holidays)

International Air Mail - Australia
7 - 15 days
Non tracked service

International Air Mail
4 - 8 weeks
Non tracked service

What is the return / exchange policy for this store?

Exchanges and returns are only accepted if the product is undamaged with tags still intact - buyers are responsible for return shipping payments.

If the order was incorrect or damaged please e-mail a photo to [email protected]. 

What if I added the wrong address? 

If an item is returned due to an incorrect address the customer needs to pay for the item to be re-shipped to the correct address. 

How long does it take to ship my order? 

Orders are shipped within two days of ordering (this is two NZ working days) If your address is incorrect or you would like to change your order please contact [email protected] within a day of ordering. 

How do I pay for my order?

We accept paypal only. 

Any more questions please contact [email protected] or go to our facebook or Instagram page and message us 

@clawgrabby

facebook.com/clawgrabby