COVID-19 Update

As you may know, Claw Grabby Store is based in New Zealand. 


Here in New Zealand we are currently experiencing a nationwide lockdown to combat the spread of COVID-19.


As a result of this there are a number of restrictions in place, one of which is the restriction upon non-essential businesses operating. 


This means that, as Claw Grabby Store is not an essential business and we are unable to use the courier service at this time due to high demand and priority placed on essential goods.


All items purchased within the lockdown period will be shipped out on the 24th April, however this date is subject to change.


If this date changes and the lock down extends, the goods will be shipped out after the lockdown period is over.


Orders can still be placed, however shipping times will be extended.


If you place an order and are unaware of the current situation your order can be cancelled and your money refunded.


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Where is the Store Based? 

Auckland New Zealand


When did this business open?

Janurary 2014


How long will it take to receive my order?

New Zealand - CourierPost Overnight Tracked 

(1 - 2 days for weekends and public holidays)


International Air Mail 7 - 15 working days 

- non tracked service.


What is the return / exchange policy for this store?

Exchanges and returns are only accepted if the product is undamaged with tags still intact - buyers are responsible for return shipping payments.

If the order was incorrect or damaged please e-mail a photo to clawgrabby@gmail.com. 


What if I added the wrong address? 

If an item is returned due to an incorrect address the customer needs to pay for the item to be re-shipped to the correct address. 


How long does it take to ship my order? 

Orders are shipped within two days of ordering (this is two NZ working days) If your address is incorrect or you would like to change your order please contact clawgrabby@gmail.com within a day of ordering. 


How do I pay for my order?

We currently accept paypal only. 


Any more questions please contact clawgrabby@gmail.com or go to our facebook page and message us.